BigGiveAway.com.au

FAQ’s

• Are there any restrictions for membership?
  You must be an Australian resident, and you must be at least 16 years of age to register as a Big Giveaway member.
• Can I hold more than one member account?
  We only allow one account for each member. Furthermore, the system rewards you for your honesty. Any member who is found to provide false information may have their privileges and entry points revoked as per our terms of service.
• What will you do with the information I provide you during the registration process?
  We only wish to send you information that will be pertinent to your lifestyle and preferences at any given time. The information that you provide us is one way of ensuring we can do this effectively. To improve the relevancy of information, you may wish to consider editing your profile regularly as you move in and out of purchasing considerations.
• I received my registration email, but there was no link to click on. Why?
  Unfortunately, there is no universal format for emails. Some security filters strip links from emails. You may need to use a different email account. Some email clients/providers have an option to show content, which may re-enable the link.
• If I unsubscribe/resign from the BigGiveaway, will I lose my entry points?
  Yes, and we’d be sorry to see you leave :( You will lose any entry points you have at that time in your BigGiveaway account, including any you have rolled over from other sites. However you will not lose points in your accounts for any other sites which you have not rolled over. We may also be able to hold on to any entry points you have accumulated prior to notifying us of your cancellation of membership for up to 14 days, in case you have made a mistake or changed your mind. Please contact Member Support on 1300 784 477 immediately if this is the case.
• What kind of promotions will I receive?
  You are likely to receive information on new and current products and services, new releases, sneak previews, special offers, invitations to events, invitations to enter competitions and invitations to complete online surveys.
• How often should I expect emails from the Big Giveaway?
  We believe you should only receive emails that will be of relevance to you. Your email frequency will therefore depend on many factors including, but not limited to your specified interest profile, your location and the sponsorship partners who are looking to promote to you. We promise, however, that we will send no more than one (1) survey invitation and one (1) email promotion to your nominated email address per day. In most cases, you will only receive about 2-4 emails a week excluding Member Administration enquiries.
• How can I identify a Big Giveaway promotion from my standard emails?
  All emails from the Big Giveaway come from BigGiveawayMail@BigGiveaway.com.au and will always have the word BigGiveaway in the senders name. The emails will be distinctively branded, often addressing you by your name. If your email program supports HTML, your screen name and your current points balance should be displayed in the top right hand corner of the email. To ensure you always get your emails from biggiveaway.com.au you should add our email address to your address book.
• Do I have to receive surveys/email promotions from the Big Giveaway?
  Yes, however you can to opt-out of the system at any time and you will not receive any further contact from us after that time. As an alternative, you may wish to amend or limit your interest categories from your member profile if you feel that you are receiving too many emails.
• I don’t seem to be receiving many surveys/email promotions. How can I improve my chances?
  Please be sure to answer as many questions as possible throughout our registration process and lifestyle survey. The more information we know about you the greater the chances we have to send you information that will be relevant to you. You might also like to consider broadening your considerations for email offers you would like to receive. Your family or friends might appreciate some of the offers that are sent to you.
• Do I need any special software to participate in surveys/email promotions?
  For the majority of cases, all you will need is an internet connection, a working email address and a reliable web browser to read our surveys and email promotions. From time to time, you may also receive special surveys or promotions such as movie trailers or a sneak peak of a TV or radio commercial so a working sound card and appropriate software may be required. This might include web browser plug-ins and/or software for rich media, video, audio, flash animation and portable document files (PDFs). Programs such as Macromedia Flash Player, Apple Quicktime, Microsoft Media Player, Real Player, and Acrobat Reader are readily available for free online.
• How can I earn more entry points into the Big Giveaway draw?
  You can only earn entry points into the draw by responding to email promotions and participating in surveys that you have been invited to take part in. It pays to be open minded about which products or services you are interested in to improve your chances of receiving emails more frequently. In the case of “invitation only” surveys, researchers often have sizeable, but limited response quotas and time frames to report within. As a rule of thumb, if you respond as soon as you receive a survey invitation, you’ll have a stronger chance to reap the maximum amount of entry points allocated for completing a survey.
• Will I be penalised for not responding to an email promotion or survey invitation?
  You will not be penalised if you are unable to respond to the emails sent from the Big Giveaway, however remember that your chances of winning increase with your participation. Please be wary of closing dates advertised on some of our email communications. If you choose to respond after the date indicated, then you may not be eligible to collect the reward entry points related to a particular email.
• I responded to a survey invitation, but the survey was full! Why?
  Survey invitations are very popular amongst our members. Some surveys will have set quotas for responses and in most cases, they will also specify a closing date for responses. From time to time, we may have survey response quotas filled well before the closing date. The people who respond quickest have the best chance to accumulate the maximum amount of reward entry points allocated to that survey, so it pays to be vigilant of your Big Giveaway emails.
• I don't always get entry points for clicking the View button. Am I missing something?
  For most email promotions you will be awarded points simply for clicking the “View” button at the bottom of the email. Occasionally, you will be required to complete or participate in a survey, complete a registration with the advertisers, or enter a competition before your points will be awarded. The email will make this clear. If you find the entry points are not awarded immediately, there is usually a statement in the email saying that they will be awarded within 10 working days. This is because we have to wait for the promotion to run and then have the advertiser report to us on who we need to award entry points to.
• Can I save my entries up and use them in a later draw?
  No. All entries accumulated are used in the current draw. As each draw lasts for 3 months, this means any entry points accumulated over this 3 month period will automatically go into that draw. At the end of each draw period, 10% of your final entry point balance will be rolled over to increase your chances of winning the following draw.
• I want to roll over points from the other sites I am a member of. Why is 5 points on one website not worth the same amount of entries as 5 points on another website?
  Each website has a different points system, depending on how much a ‘point’ is valued at in terms of the sites redemption mechanics. For this reason, a survey completed on SMS Pup may be worth 5 points, whereas that same survey may be worth 100 points to WhatDoYouThink members. Therefore when rolling over points to the Big Giveaway, the conversion scale will be in line with this.
• Can I roll over points from my BigGiveaway account to the other sites?
  No, points can only be transferred to the Big Giveaway, and not vice versa. This means any entry points you accumulate in the Big Giveaway must remain in your Big Giveaway account, and cannot be redeemed on the other sites.
• Why do I have entry points in my Big Giveaway account at the start of the draw, when I haven’t earned any yet?
  At the end of each draw period, 10% of your final entry point balance will be rolled over to increase your chances of winning the following draw.
• I’ve registered with the wrong email address! What should I do?
  Log in to the Member’s section of biggiveaway.com.au using the incorrect email address you registered with and password, then follow the instructions to amend your email address.
• Help! I've forgotten my password!
  Don't worry! Click here and we'll soon get you active again. Please be prepared to answer a few questions in order to verify your account details
• Can I change my password?
  Yes, you can change your password from the member’s section of the website. Click 'About Me' > 'My Password' and enter your existing and new password twice in the form on the page.
• My email address/contact details/interest profile has changed. How do I amend my details?
  Your details can be amended at any time through our member’s area under 'About Me'. You will need to login to the system using your current email address and password.
• How do I unsubscribe from the Big Giveaway?
  You can unsubscribe as a Big Giveaway member from the members section of the website or by following the link at the bottom of any promotional email we send you. Please note that your entry point balance will be deleted from your account when you unsubscribe and you will not be eligible for the current or future prize draw.
• My browser won’t accept cookies. What do I do?
  Cookies are small text files placed on your computer by a website’s server for the duration of your session on the site. They are useful components that help computers remember the information you have supplied to it in order to create a personalized and seamless web experience. Non-persistent cookies are often only active for individual sessions until you exit the relevant website, at which point, the cookie will ‘crumble’. Today, most popular browsers accept cookies by default. In most cases, when your browser tells you it can’t accept cookies, you probably have a full cache. To address this, you will need to delete your temporary internet files and/or flush your cache, before restarting your web browser. If you are still having difficulties, please contact Support.
• I have forgotten my password, and I have a new Email address, what should I do?
  If you want to keep your current Big Giveaway account but wish to change your Email Address please send an email to Support with the following details. Date of birth Postcode Old Email address New Email address Upon receiving this email we will update your profile. All future correspondence will be directed to the new email address. Then you may reset your password via the site's Password Reset feature.